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Shipping

Free Next Day Shipping*!

We offer free next-business-day refrigerated shipping on all orders totaling $99 or more (after any discounts are applied) to most postal codes in Canada but there are some outlying areas that take 2-3 days, depending on how remote the address is. Orders ship out Monday to Thursday only because all probiotics are shipped refrigerated. If you have any questions, just contact us at service@listentoyourgut.ca.

*Most postal codes. Orders arrive on the next business day. Please contact us if you have a question about your address in particular.

Returns Policy

Probiotics are not eligible for return due to the cold shipping requirement. If you would like to return items other than probiotics then they must be sealed, unopened, and not damaged in any way. Please contact us at service@listentoyourgut.ca if you would like to arrange for a return.

Shipping

  • Orders can be shipped to any non PO box address in Canada.
  • We use Purolator Air and ATS Healthcare Air services for 99% of our orders and these services deliver on the next business day from when your order ships. Sometimes we will use Canada post for certain orders in BC since our warehouse is located there; this does not affect order transit time for any affected orders.
  • Orders placed before 11am PST will typically ship on the same day they are placed.
  • Orders placed any time on Friday or after 11am PST on Thursday will ship on Monday (unless Monday is a holiday) because Purolator Air and ATS Healthcare do not guarantee weekend delivery and we want to ensure that your order arrives cold.

If you have any questions about any of the information above please email us at service@listentoyourgut.ca and we would be happy to assist you!

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