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Shipping & Returns

Free Next Day Shipping*!

We offer free next-business-day refrigerated shipping on all orders totaling $99 or more (after any discounts are applied) to most postal codes in Canada but there are some outlying areas that take 2-3 days, depending on how remote the address is. Orders ship out Monday to Thursday only because all probiotics are shipped refrigerated. If you have any questions, just contact us at service@listentoyourgut.ca.

*Most postal codes. Orders arrive on the next business day. Please contact us if you have a question about your address in particular.

Returns Policy

Every item offered by LTYG Holistic Health Shoppe reflects our commitment to give you the best quality, service and value. If you're not satisfied with your purchases for any reason, simply return any UNOPENED product (the seal must not be broken, and the product must be in re-saleable condition) with a copy of the invoice within 30 days from the date of purchase for a prompt refund or credit, less the original shipping charges.

Probiotics are not eligible for return due to the cold shipping requirement. If you would like to return items other than probiotics then they must be sealed, unopened, and not damaged in any way. Please contact us at service@listentoyourgut.ca if you would like to arrange for a return.

For any damaged items, please contact us immediately and take pictures of the items in the original packaging. 

Important Notes:

1) We are unable to reimburse you for any shipping charges that you incur to return merchandise to us. If you choose to return some or all items on your order, you are responsible for the cost of shipping the item(s) back to us. 

2) If you purchase six (6) tubs of Absorb Plus on your order and receive a 7th tub for free as a result of our "7Plus" loyalty program but later decide to return some or all of your Absorb Plus tubs for a refund or credit, your refund/credit will be reduced by the purchase price of a single Absorb Plus tub to account for the free tub you received regardless of whether or not the returned tub is the one identified as the "7Plus" tub on your invoice.

Example: You purchased 6 tubs, got the 7th for free. You then return 3 unopened tubs within 30 days for a refund. Your refund would be for the price you paid for 2 of the 3 tubs you returned.

If you attempt to return one (1) tub from a 7plus order for a refund, a refund will NOT be granted regardless of whether or not the tub returned is identified as the "7Plus" tub on your invoice.

Shipping

  • Orders can be shipped to any non PO box address in Canada.
  • We use Purolator Air and ATS Healthcare Air services for 99% of our orders and these services deliver on the next business day from when your order ships. Sometimes we will use Canada post for certain orders in BC since our warehouse is located there; this does not affect order transit time for any affected orders.
  • Orders placed before 11am PST will typically ship on the same day they are placed.
  • Orders placed any time on Friday or after 11am PST on Thursday will ship on Monday (unless Monday is a holiday) because Purolator Air and ATS Healthcare do not guarantee weekend delivery and we want to ensure that your order arrives cold.

If you have any questions about any of the information above please email us at service@listentoyourgut.ca and we would be happy to assist you!

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